Privacy notice
How we handle your information
This is an English summary of the KurashiDX privacy policy for people who contact us about Tokyo tours. The Japanese privacy policy is the official version. If the two differ, the Japanese version applies.
What we collect
Through the inquiry form, we collect your name, email address, travel dates, group size and the message you write. We only ask for what we need to plan your tour.
Why we use it
- To reply to your message and plan your tour
- To send you a quote and the meeting details
- To improve our service
Who handles it
We do not give your information to anyone else without your consent, except where the law requires it.
To run the form and reply to you, we use these service providers in the United States: Cloudflare, Inc. and Netlify, Inc. (website), Resend, Inc. (email), Google LLC (email and records) and Anthropic, PBC (AI). You agree to this when you send the form.
- About personal data protection in the United States, see the Personal Information Protection Commission of Japan: Foreign systems (United States, in Japanese)
- How each provider protects your data: Cloudflare, Netlify, Resend, Google, Anthropic
- We will tell you the name and address of the operator of KurashiDX without delay if you ask.
AI and how long we keep it
We use AI to summarize messages and draft replies. A person checks and approves every reply before it is sent. AI never replies to you on its own. We delete inquiry records 3 years after our last exchange.
Website analytics
To understand how this site is used and improve it, we use Google Analytics from Google LLC. It sets cookies, and details such as the pages you view and your device type are sent to Google in the United States. The data does not identify you. To stop this, block cookies in your browser settings or use the Google Analytics opt-out add-on.
This site is served through Cloudflare, Inc. (United States), so your visit passes through Cloudflare's servers around the world. This is separate from the form providers above. We also count page views with Cloudflare Web Analytics. The page you view, where you came from and your device type are sent to Cloudflare. This tool does not use cookies, and we do not use the data to identify you.
The moving lanterns at the top of the tour page read your phone's tilt only inside the page. The tilt is never stored or sent anywhere.
Your requests
You can ask us to show, correct or delete your information. We will do so promptly after we confirm that the request comes from you. Please write to us through the inquiry form (English is fine).
Last updated: November 12, 2026.